Refund policy

CUSTOMER REFUND / RETURN POLICY

 

Refund Policy

 

You may request a refund of any amounts charged by contacting customer service at info@coromega.com. If, for any reason, you are not completely satisfied with any Coromega products purchased directly from Coromega via our website, you may request a refund within 30 days from the date of receipt for a full refund or exchange. Refunds and exchanges will be made to the credit card with which the product was purchased. You will need the following to make your request for refund:

 

·    Proof of Purchase

·    Unused portion of the product or empty product containers

 

Your refund includes only the cost of the product.  It does not include the costs of shipping.

 

Return Policy

 

Before any product is returned to Coromega, the customer must contact customer support to obtain a Return Merchandise Authorization (“RMA”) number. Any package received without this information on the outside of the box may be refused and may result in a refund not issuing. 

 

Subscribe & Save Cancellation

 

Please email support to cancel or modify your Subscribe & Save at any time at info@coromega.com,  without penalty. You can also modify or cancel your order at any time at www.coromega.com.  By selecting the "Subscribe & Save" option on the website, you are giving Coromega authorization to enroll you in the automatic shipping program. Coromega will ship your products directly to you. You are also authorizing Coromega to charge your credit card for the products you have ordered on a monthly basis. You may cancel at any time without obligation and without penalty by emailing info@coromega.com or canceling the order on the coromega.com portal. All Subscription cancellations must be performed or delivered to Coromega within 3 business days of the next shipment to guarantee cancellation of that shipment.